We, the Homo sapiens, solve problems every day. One of our greatest tools (but not the best) is intuition. Our most common method for solving problems is that of trial and error. Based on this context, we learn from our mistakes and when we get to the solution of a problem, we learn how we did it. In this way, we build a “bridge” in our brain, which helps us in the future when we want to solve a similar problem. The issue is that there are many techniques that we can apply to improve our ability to solve problems in everyday life, whether in study, work or any situation; Every day we face a problem, as simple as it may be. The key is to structure our analysis, which serves as a framework for later thinking the problem in greater depth and thinking alternatives. However, a word of caution: intuition is a double-edged sword. Thomas Gilovich couldn’t have said it better: “We believe certain things because they ought to be true.” Sometimes, just because we believe that something must be true because we believe it (sounds obvious), does not allow us to examine other alternatives to the solution of a problem.
Now, I present 3 tools that can serve to improve our ability to solve problems:
1) Divergence and convergence: With the first, we seek to explore and look for new things. It is a process to look for new options and ideas. Convergence is the opposite, we seek a response or conclusion. The idea would be to apply both concepts separately, and in different parts. The ideal would be to diverge and then to converge.
2) Restating the problem: In several different ways, is a divergent technique that opens our minds to alternatives. For example, changing the focus of the problem, rephrasing it in a broader context, or asking the question “how can we get employees to come to the picnic?”, to rephrase it to “how can we make employees not come to the picnic?”.
3) Applying the scientific method: Which was something I learned from my mentor Yimi, in order to solve problems. We present our problem as a hypothesis, and we want to see if applying a given solution, we arrive at the thesis is true.